1. Introduction

Welcome to Hennis Garage, a performance-driven automotive and lifestyle ecosystem that includes eCommerce, vehicle consultation, race engineering, content creation, and online learning experiences.

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, applications, online forms, digital products, and any other service offered under the Hennis Garage brand.

By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our platforms immediately.

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2. Scope

This Privacy Policy applies to:

• Our website and online store (including purchases and browsing)

• Online consultations and vehicle suggestion tools

• Online courses, workshops, and training modules

• Racing and performance engineering services

• User-uploaded data for analysis (telemetry, ride logs, lap data, etc.)

• Email, WhatsApp, and chat interactions

• Our YouTube channel, newsletters, and other marketing channels

• All lead capture forms, surveys, and promotional campaigns

This policy covers both online and offline data collection wherever Hennis Garage operates.

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3. Information We Collect

We collect only what is necessary to deliver and improve our services:

A. Information you provide directly

• Name, phone number, and email address

• Delivery address and payment details (processed securely via third-party gateways)

• Consultation or course registration details

• Uploaded data for analysis (e.g. race telemetry, lap logs, Garmin or GPS data)

• Feedback, queries, or testimonials submitted through forms or chat

B. Information collected automatically

• IP address, browser type, and device information

• Pages visited, session duration, and referral links

• Cookies, analytics identifiers, and pixel tracking data

• User interactions with emails or social media campaigns

C. Information from third-party integrations

• Payment processors (for order completion)

• Analytics and ad platforms (for performance tracking)

• Communication platforms (for chat and follow-up automation)

• Lead tracking and CRM systems (for service continuity)

We never collect sensitive data such as credit card numbers, financial passwords, or Aadhaar details directly.

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4. Purpose of Data Collection

We use your data only to serve you better and operate legally. Key purposes include:

Purpose	Examples
Service Fulfilment	Delivering orders, processing bookings, providing consultation or analysis reports
Personalization	Recommending vehicles, products, or training modules based on preferences
Customer Support	Responding to inquiries, technical issues, or refund requests
Performance & Analytics	Understanding website usage, course participation, or racing data trends
Marketing Communication	Sending updates, offers, and newsletters (only if you consent)
Compliance & Security	Maintaining transaction logs, fraud detection, and audit trails
Lead Tracking & Conversion	Mapping your interaction path (e.g. YouTube → Website → Form → Consultation) to improve user experience, not for resale

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5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Enable smooth website navigation and checkout

• Remember user preferences and login sessions

• Measure traffic, conversions, and campaign performance

You can modify your browser settings to block cookies, but some features may not work as intended.

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6. How We Store and Secure Your Data

We employ enterprise-grade data protection systems that provide:

• Encryption in transit and at rest

• Access control with multi-factor authentication

• Audit trails and logging of all sensitive actions

• Regular data backups and redundancy measures

• Automated system monitoring for intrusion or abuse

All collected data is stored in secure servers hosted in compliance with global security standards (such as ISO/IEC 27001). Internal access is strictly limited to authorized team members for legitimate business functions.

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7. How We Share Information

We do not sell or rent your data. We only share information with:

• Service providers (e.g., payment processors, logistics partners) who are bound by confidentiality obligations

• Analytics and marketing tools to improve engagement and measure conversions (with anonymized or aggregated data wherever possible)

• Regulatory or legal authorities when required by law or to protect our legal rights

• Technical support or contractors working under strict non-disclosure agreements

All third parties adhere to comparable data protection standards.

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8. Data Retention

We retain your data only for as long as necessary to:

• Fulfil your transactions or service requests

• Meet legal and tax obligations

• Maintain historical analytics for product improvement

Race data or uploaded performance logs may be anonymized and used for aggregated benchmarking or educational purposes, with all personally identifiable information removed.

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9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of your personal data (subject to legal retention requirements)

• Request a copy of your data in a portable format

To exercise these rights, contact us via the details in Section 14 below.

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10. Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.

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11. Data Transfer Across Borders

Data may be processed in jurisdictions other than your own. In such cases, we ensure equivalent levels of data protection through secure servers, contractual obligations, and encryption.

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12. Automated Decision-Making

Our recommendation tools (e.g., vehicle suggestions or data-based consultation insights) may use automated systems for personalization, but no decision significantly affecting you is made without human oversight.

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13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. Updates will be posted on this page with the new “Last Updated” date.

If the changes are significant, we will notify you through email or website banners before they take effect.

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14. Contact Information

For any questions, data requests, or privacy concerns, please contact:

Data Protection Officer – Hennis Garage

Email: [contact@hennisgarage.in]

Response time: within 15 working days

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15. Consent

By using our website, store, applications, or related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.